Customer Support Specialist – English, Morning/Afternoon

Job not on LinkedIn

🕒 June 29

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🚗 Transport

💸 Finance

💰 Pre Seed Round on 2018-11

Logistics • Transport • Finance

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Provide 24/7/365 customer support for independent truckers and small fleets • Communicate with customers by phone and provide clear, empathetic assistance • Troubleshoot problems and reassure customers in real time • Handle a high volume of calls while staying organized and efficient • Deliver effortless, personal, and thoughtful customer experiences • Use Zendesk, Slack, ticketing systems, and internal tools • Complete three weeks of training and a TestGorilla take-home assessment if selected

🎯 Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment; strong multitasker with a high sense of urgency and a hands-on, team-oriented approach • Strong phone presence with clear, confident, warm, professional communication and genuine empathy • Real-time troubleshooting and problem-solving ability • Comfortable working in a high-call-volume environment • Emotionally intelligent and able to respond thoughtfully to customer signals • Tech-savvy with Zendesk, Slack, and internal systems • Must currently reside in the U.S. • Must be legally authorized to work in the United States for any employer • Must complete required hiring steps, including interviews, reference checks, and employment verification through a background check

🏖️ Benefits

• Commuter benefits • Lunches and snacks • Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) • Three weeks of training • Equipment shipped for the role