Customer Support Specialist – English, Morning/Afternoon

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🕒 June 29

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🚗 Transport

💸 Finance

💰 Pre Seed Round on 2018-11

Logistics • Transport • Finance

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Provide customer support via phone and chat, available 24/7/365 • Communicate clearly and confidently, with a warm, professional tone and genuine empathy • Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Deliver an experience that feels effortless, personal, and thoughtful for customers • Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap

🎯 Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

🏖️ Benefits

• Commuter benefits to ease your travel • Lunches and snacks to keep you fueled • A collaborative, high-growth environment where you’ll work closely with talented teammates across the company