E-commerce Support Specialist

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Respond to client inquiries, issues, and complaints • Make outbound calls to resolve customer concerns • Develop a strong understanding of the company's brands and products • Support account management and daily operations • Assist with customer service and ecommerce-related tasks • Maintain accurate records of customer interactions and account updates • Collaborate with internal teams to ensure timely issue resolution • Monitor customer requests and follow up to ensure satisfactory outcomes • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent professional and communication skills • Outgoing, energetic, and professional with a customer-focused approach • Strong negotiation, problem-solving, and critical-thinking abilities • Confident and assertive, with the ability to handle challenging situations and stand firm when necessary • Tech-savvy, and able to quickly learn new systems, processes, and technical concepts • Comfortable speaking with customers and resolving issues in a professional manner • Strong sense of ownership, accountability, and responsibility • Experience using CRM systems • Experience with ERP systems is a strong plus • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment • Ability to quickly learn new systems, software, and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Benefits

• 100% remote work • Compensation in USD • Full-time position with 40 hours weekly • Long-term opportunity • Great work environment with potential for growth