Customer Experience Associate – Call Center

🕒 June 25

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Handle customer interactions seamlessly across phone, email, chat, social media, and SMS • Answer customer questions, make account updates, and resolve customer concerns • Switch between communication channels during a single interaction when needed • Escalate calls to technical support or schedule service visits when necessary • Accurately document all customer interactions in the business application • Receive inbound communications and provide positive customer experiences while adhering to quality standards and real-time first-call resolution • Review open work orders and research potential issues • Make outbound calls, emails, texts, and chats to identify and resolve customer issues • Discuss the referral program, new products, and offerings with customers • Achieve individual call metrics to increase service levels

🎯 Requirements

• High School Diploma or equivalent • One year of relevant customer service experience in an omnichannel or multichannel call center environment • Strong verbal and written communication skills • Empathy and patience when dealing with irate or frustrated customers • Ability to use customer data to personalize interactions • Consistent service quality across all channels • Excellent spelling/grammar • Ability to efficiently resolve customer issues using available tools and resources • Escalation management skills • Ability to meet all customer deadlines • Proficiency with company-specific monitoring center software for CRM and scheduling • Ability to become proficient in company-specific processes and procedures • Working knowledge of Microsoft Office Programs • Ability to text, email, use online chat, and social media • Familiarity with Customer Relationship Management (CRM) systems • Ability to use a unified agent desktop integrating communication channels and customer data • Able to obtain and maintain state licenses and technical certification as needed to access customer accounts • Complete and pass ADC training in first 90 days • Ability to work from home using Vector-provided equipment without distraction

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental, and vision coverage • HSA/FSA programs • Company paid life and AD&D insurance • Company paid short- and long-term disability • Voluntary benefit products • 401k retirement savings plan after just 60 days • 7 Company Holidays, plus 2 Floating holidays of your choice • Paid Time Off • Tuition reimbursement • Employee Assistance Program (EAP) • Remote/work-from-home arrangement • Vector-provided equipment • Growth opportunities