Customer Support Specialist – English, Evening

Job not on LinkedIn

🕒 June 29

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mudflap

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🚗 Transport

💸 Finance

💰 Pre Seed Round on 2018-11

Logistics • Transport • Finance

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

📋 Description

• Provide customer support to independent truckers and small fleets through phone-based interactions • Support customers 24/7/365 as part of the Customer Support team • Communicate clearly and confidently with a warm, professional tone and genuine empathy • Troubleshoot customer issues and solve problems in real time • Reassure customers throughout the support process • Handle a high volume of calls while staying organized and efficient • Deliver an effortless, personal, and thoughtful customer experience • Use Zendesk, Slack, and internal systems • Complete a short take-home assessment through TestGorilla if selected for the next stage

🎯 Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in a fast-paced environment; strong multitasker with a high sense of urgency and a hands-on, team-oriented approach • Strong phone presence and a warm, professional tone with genuine empathy • Ability to troubleshoot effectively and solve problems in real time • Comfortable working in a high-call-volume environment • Comfortable using Zendesk, Slack, and internal systems • Availability for offered evening shifts in ET • Must currently reside in the U.S. • Legally authorized to work in the United States for any employer • Must indicate whether employment visa sponsorship is required • Professional reference checks, employment verification, and background check required as part of the hiring process • Video-on participation during the recruiter interview may be required • Final-round interview with the CEO

🏖️ Benefits

• Commuter benefits • Lunches and snacks • Collaborative, high-growth environment • Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) • Three weeks of training • Equipment shipped for the role