Sales/Customer Service Representative, Bilingual in Spanish

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🔥 15 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Prime Group Holdings, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏠 Real Estate

💸 Finance

🔥 Funding within the last year

💰 $156M Debt Financing - Prime Group Holdings on 2025-09

Real Estate • Finance

Prime Group Holdings, LLC is a market-leading private equity firm and vertically integrated real estate owner-operator focused primarily on self-storage and value-add real estate investments across the U. S. , Canada and select Caribbean markets. The company manages multiple investment funds, provides in-house property and asset management, proprietary revenue and asset management technology, and serves institutional investors including sovereign wealth funds, pension plans, insurance companies, endowments, foundations and family offices. Prime emphasizes off-market deal sourcing, operational optimization, and value creation through portfolio, process and people initiatives, and reports multi-billion dollar assets under management and a large national footprint.

📋 Description

• Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience. • Communicate clearly and professionally to ensure every guest feels valued and understood • Embody company values by providing friendly, efficient support and contributing to a positive team culture • Collaborate with team members and share insights to continuously improve our service offerings • Respond promptly to every inbound call, treating each customer with equal importance and urgency • Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience • Offering knowledgeable assistance regarding services, policies, and procedures • Troubleshoot and resolve customer issues, escalating complex cases as needed • Maintain accurate records of customer interactions and follow-up actions

🎯 Requirements

• High School Diploma or GED required • A genuine passion for hospitality and customer care • Strong attention to detail with the ability to meet expectations and deadlines • Ability to manage multiple tasks effectively • Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests. • Capability to handle sensitive and confidential information with discretion • Proficiency in Microsoft Office applications and web-based tools • Excellent written and verbal communication skills • Comfort working both independently and as part of a team • Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement • A desire to grow within the company, taking pride in serving our guests • Bilingual Required • Must be able to work from 1:30pm-10pm ET.

🏖️ Benefits

• Competitive pay • Health, dental, life, vision, short-term disability and long-term disability insurance • A 401(k) program with a company “matching” policy • Paid time off and paid holidays • Career advancement opportunities