Customer Support – Voice, Healthcare

🕒 June 25

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Answer and manage inbound and outbound calls from prospective clients, existing clients, family members, caregivers, referral partners, and healthcare professionals in a professional, empathetic, and timely manner. • Provide accurate information about home health care services, care options, eligibility, scheduling, and available support programs while addressing questions and concerns with compassion and professionalism. • Coordinate and schedule client assessments, caregiver visits, follow-up appointments, and service adjustments while maintaining accurate calendar and scheduling records. • Document all client interactions, inquiries, service requests, and updates within CRM, scheduling, and care management systems, ensuring complete and accurate records. • Assist with client onboarding by collecting required information, verifying documentation, obtaining necessary forms, and ensuring a smooth transition into services. • Communicate effectively with caregivers, care coordinators, nurses, and management teams to relay important client updates, service changes, and urgent concerns. • Follow up with clients and family members to monitor satisfaction, address service-related issues, resolve concerns, and escalate complex situations when necessary. • Support the organization's mission of improving quality of life for older adults by delivering compassionate customer service that reflects a holistic approach to managing the effects of chronic illness and disease.

🎯 Requirements

• Minimum 2 years of Customer Support, Call Center, Patient Services, or Client Care experience within Home Health Care, Senior Care, Healthcare, Hospice, Assisted Living, or related healthcare environments. • Excellent verbal communication skills with a clear, professional phone presence and the ability to communicate empathetically with older adults and their families. • Experience scheduling appointments, coordinating services, managing high call volumes, and maintaining accurate client records using CRM or healthcare management systems. • Strong organizational, problem-solving, and multitasking abilities with exceptional attention to detail and the ability to handle sensitive and confidential information. • Proficiency with Microsoft Office, Google Workspace, CRM platforms, and healthcare scheduling software, with the ability to work independently in a fast-paced environment. • Experience supporting older adults living with chronic conditions and understanding the challenges faced by family caregivers. • Familiarity with HIPAA compliance and healthcare privacy standards. • Experience working remotely or in a virtual customer support environment. • Bilingual skills are a plus but not required.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.