Bilingual Customer Service Representative, Spanish/English

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🔥 0 minutes ago

🐊 Florida, Tennessee – Remote

🐊 Florida – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Journeys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Journeys is a retail footwear and accessories brand and retailer specializing in branded sneakers, boots, casual shoes, and youth-focused styles. It operates both an e-commerce website and physical stores, offering products for women, men, and kids, carrying brands like UGG, adidas, New Balance, Converse, Vans, Birkenstock, and Timberland. The company provides customer-facing features such as order tracking, store pickup, rewards and text marketing programs, and a blog and editorial content to promote trends and products.

📋 Description

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. • Foster strong customer relationships to enhance retention and loyalty. • Work cross-functionally with internal teams to ensure seamless customer experience. • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. • Serve as a brand ambassador by upholding company values and delivering outstanding service. • Apply coaching, feedback, and training to enhance performance and customer satisfaction. • Ensure the security and privacy of customer information. • Perform additional duties as required to support business operations.

🎯 Requirements

• High school diploma or GED. • 1-2 years of customer service or retail experience preferred. • Strong verbal, written, and interpersonal communication skills. • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. • Proficiency in learning and using new software applications. • Excellent problem-solving and conflict resolution skills. • Strong attention to detail and ability to multitask effectively. • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). • Bilingual proficiency in Spanish.

🏖️ Benefits

• 40% off employee discount at all Genesco retail locations and online. • Advancement opportunities within the first 6 months of employment. • Weekly pay • Dental, Life, Medical, and Vision coverage and insurance. • 401K Contribution program. • Journeys and Genesco Scholarship programs. • Tuition and Student Loan Repayment assistance. • Employee Assistance – Mental Health, Financial Planning, and Legal Advice.