Gainwell Technologies
10,000+ employees
đź’Ľ Consulting
📦 Logistics
⚕️ Healthcare Insurance
đź’° Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Customer Experience QA Associate
đź•’ June 25
🌪️ Oklahoma – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź’ť Customer Support
🦅 H1B Visa Sponsor
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Gainwell Technologies
10,000+ employees
đź’Ľ Consulting
📦 Logistics
⚕️ Healthcare Insurance
đź’° Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
đź“‹ Description
• monitoring and evaluating voice and non-voice interactions • conducting daily reviews and audits to ensure adherence to standards • planning, execution, and delivery of quality initiatives • enhancing employee, member, and client experiences • utilizing procedural and technology automation for QA efficiency • remaining current with industry best practices for quality assurance
🎯 Requirements
• Bachelor's degree or equivalent combination of education and experience • two or more years of quality assurance (QA principles and methodologies) • subject matter expertise in MMIS functional areas • collaboration with team members across multiple areas • proficiency in Microsoft Office Suite and Sharepoint • familiarity with contact center and back-office quality platforms (CXOne, Verint, etc.) • strong written and verbal communication skills • strong organizational and time management skills
🏖️ Benefits
• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies
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