Customer Service Representative

🕒 June 26

🐊 Florida, Maryland, +1 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote

💵 $14 - $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

👥 B2C

🤝 B2B

🔐 Security

B2C • B2B • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Manage high call volumes from inbound phone traffic. • Follow company policies and procedures to handle calls efficiently and professionally. • Achieve member engagement targets by adhering to departmental guidelines. • Respond to customer complaints and resolve issues following company standards. • Multitask across several applications in a fast-paced environment. • Demonstrate excellent verbal and written communication skills.

🎯 Requirements

• High school diploma or GED. • Customer Representative experience preferred but not required. • Computer literacy and experience with CRM systems. • Windows computer and headset (**Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11,** S**torage: 250/500G**B (Preferably SSD) Able to connect to ethernet. • Energy and Internet stability (At least 50Mbps internet speed) • **Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)** • Ability to pass background check

🏖️ Benefits

• Salary range $14 - $15 per hour. • Paid training program. • Opportunity for professional growth within a dynamic company. • 100% remote. • Health benefits after 90 days for full-time employees • PTO for full-time employees • 401K with matching contributions after 1 year of service