Junior Network Operations Center – NOC Analyst

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $65.6k - $101.5k / year

⏰ Full Time

🟢 Junior

🌐 Network Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Provide phone, remote, and desk-side technical support for network connectivity and Building Automation Switches • Proactively monitor GSA infrastructure using SolarWinds and other tools • Provide Help Desk assistance, answer phones, manage web content, and monitor the EM&EM ticketing queue • Document all work in the ServiceNow ITSM system • Coordinate with onsite staff to resolve network and other IT issues • Assist with basic network and server configuration • Respond to complex technical control facility hardware and software problems • Interface with telecommunications vendor support groups for escalation during outages or degraded performance • Monitor and respond to hardware, software, and network problems • Support routine testing and analysis of network facility elements, including power, software, communications equipment, modems, and terminals • Use software and hardware tools to identify and diagnose complex network performance problems • Troubleshoot network systems • Support testing, installation, and maintenance of LAN/MAN/WAN communications systems • Assist with information systems operations, telecommunications operations, data entry, data control, LAN/MAN/WAN administration, operating systems programming, security policy procedures, and operations support

🎯 Requirements

• Public Trust Clearance or ability to obtain • ITILv4 Foundation Training and certification • Monday–Thursday, 6pm–4am EST shift availability • Previous experience working Tier 1 or Tier 2 supporting end users • 0–5 years of experience and bachelor's degree • Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset • Experience performing information network and physical infrastructure support including hardware/software for routers, switches, servers, printers, scanners, and video teleconferencing suites • 1+ years experience with SolarWinds or similar tool • Previous experience working in a NOC • Experience supporting industry standard software products • Experience troubleshooting wireless networks and Wireless Access Points • Willingness to work a variety of shifts, including holidays, in a 24/7/365 NOC environment • Ability to communicate effectively in oral and written forms with all levels of staff and clients • Familiarity with Active Directory, Windows, ServiceNow, network monitoring systems/SolarWinds, Cisco Prime, and LAN/WAN control protocols • Ability to maintain a safe, secure home workspace if remote • Ability to appear on camera for meetings and protect proprietary company and customer information • Ability to view computer screens and sit for long periods • Ability to manage luggage, laptop, and briefing materials up to 25 pounds during minimal travel

🏖️ Benefits

• Military Friendly Employer recognition and support for active-duty and veteran employees • Reasonable accommodation for individuals with disabilities • Remote work arrangement • Minimal travel (0–5%)