Empower AI
501 - 1000 employees
Founded 1989
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.
Senior Computer User Support Specialist
🕒 June 15
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Empower AI
501 - 1000 employees
Founded 1989
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.
📋 Description
• Provides IT services that appropriately respond to the time-sensitive needs of customers • Provides technical assistance to computer users by answering questions to resolve computer problems • Responds to trouble tickets to resolve user problems • Monitors team productivity and quality; provides individual feedback • Collaborates with the Virtual Service Desk, other portfolios and various stakeholders
🎯 Requirements
• Public Trust Clearance (Or ability to obtain) • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 4-9 years of work experience • 1 year experience with Windows desktop support • 2 years experience working knowledge of remote tools • Experience supporting industry standard software products • Associates Degree or equivalent
🏖️ Benefits
• Health insurance • Professional development opportunities
Apply NowSimilar Jobs
🕒 June 12
Remote Customer Experience Specialist processing merchandise orders and supporting eCommerce operations for outdoor retailer Sun & Ski Sports. Driving internet sales and customer loyalty.
🕒 June 12
Remote Customer Service Consultant guiding CarMax customers through vehicle selection, financing, appraisal, and delivery. Supporting seamless online-to-store used-car purchases.
🇺🇸 United States – Remote
💵 $20 - $31 / hour
💰 Post-IPO Equity on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
🕒 June 11
Technical Product Support Specialist resolving complex SaaS issues for ecommerce brands using Triple Whale's AI operating system. Supporting enterprise customers across data, attribution, integrations, and Moby workflows.
🕒 June 11
Bilingual Customer Experience Specialist handling customer inquiries for leading jewelry brands. Provide exceptional service and support while working remotely as part of a diverse team.
🗣️🇪🇸 Spanish Required
🕒 June 9
Senior Customer Care Lead managing customer and restaurant partner relationships at Sharebite. Handling real-time issues and improving internal processes for efficiency.
🇺🇸 United States – Remote
💵 $65k - $75k / year
💰 $39M Series B on 2022-06
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
