Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Senior Computer User Support Specialist
🕒 June 15
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Empower AI
501 - 1000 employees
Founded 1989
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
📋 Description
• Provides IT services that appropriately respond to the time-sensitive needs of customers • Provides technical assistance to computer users by answering questions to resolve computer problems • Responds to trouble tickets to resolve user problems • Monitors team productivity and quality; provides individual feedback • Collaborates with the Virtual Service Desk, other portfolios and various stakeholders
🎯 Requirements
• Public Trust Clearance (Or ability to obtain) • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 4-9 years of work experience • 1 year experience with Windows desktop support • 2 years experience working knowledge of remote tools • Experience supporting industry standard software products • Associates Degree or equivalent
🏖️ Benefits
• Health insurance • Professional development opportunities
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