Customer Care Professional – Annuities, Licensed

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Empowered to provide a call experience that doesn't rely on a script, owning it from the first "Hello!" to problem resolution. • Building rapport with callers of diverse backgrounds to accurately assess situations and present complex solutions. • Navigate multiple systems while engaging callers with clear, concise, and positive language. • Focus on quality and first-call resolution to help clients reach their desired goals. • Provide support with dedicated training, mentorship, and opportunities for career advancement.

🎯 Requirements

• High school diploma or equivalent experience, post-Secondary education is preferred • Annuity experience preferred • FINRA Series 6 required • Experience navigating complex customer interactions from support through to resolution. • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment • Bilingual in English and Spanish a plus!

🏖️ Benefits

• Comprehensive medical, vision, and dental (we care about your health) • 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us) • 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients) • Up to 20 hours of volunteer time off (help the people we serve and the communities we foster) • Corporate gift matching 1:1 (where you donate, we’ll donate) • No nights or weekends!