Community Manager – Senior Level Considered

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

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Empowerly

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

💰 $10.4M Venture Round on 2021-12

Education

Empowerly is a data-driven college admissions consulting company dedicated to helping students navigate the complex and competitive U. S. college admissions process. With a 98% success rate for students gaining access to top 50 colleges, Empowerly provides personalized counseling services that are led by former college admissions officers. Their offerings include college admissions committee review, essay editing, financial planning assistance, and unique programs like the AI Scholar Program and Startup Internship Program. They emphasize a customized approach, leveraging proprietary tools such as the Empowerly Score® to predict and enhance students' chances of admission. Empowerly has been recognized on INC. 5000’s list of fastest-growing companies in America and aims to empower students to achieve their educational goals through innovative, tailored application consulting solutions.

📋 Description

• Serve as a primary point of contact for students and families throughout their Empowerly experience • Build strong relationships with families through proactive communication and support • Answer questions, troubleshoot concerns, and help families navigate the admissions process • Partner with counselors and internal teams to ensure students stay on track toward their goals • Monitor student engagement and identify opportunities for additional support • Deliver a high level of customer service in every interaction • Manage incoming support requests and customer communications • Maintain accurate records and documentation within Empowerly systems • Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates • Complete operational tasks accurately and efficiently • Help ensure a consistent experience for families across all stages of the program • Resolve customer concerns with professionalism, empathy, and sound judgment • Escalate issues when appropriate while maintaining a positive experience for families • For senior-level team members, serve as a point person for more complex or sensitive customer situations • Partner with Community Operations leadership to identify recurring challenges and recommend solutions • Identify opportunities to improve workflows and the family experience • Share feedback and ideas that help the team work more effectively • Support projects that improve Community Management operations • For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders • Work closely with counselors, operations leaders, and cross-functional teams • Contribute to a positive, collaborative team environment • Support onboarding and training efforts for new team members as needed • Remain flexible and adaptable as business needs evolve

🎯 Requirements

• Bachelor's degree from an accredited university • 4+ years of experience in customer service, customer success, account management, education, operations, or a related field • Experience working directly with customers, students, families, or clients • Strong written and verbal communication skills • Excellent organization and attention to detail • Ability to manage multiple priorities and stay calm under pressure • Strong problem-solving skills and sound judgment • Comfort learning and working within multiple systems and technologies • Ability to work independently in a remote environment • A positive attitude, strong empathy, and a genuine desire to help others • Must be legally authorized to work in the United States without current or future sponsorship • Must reside and work within the United States

🏖️ Benefits

• Remote position within the United States • Candidates must reside and work within the United States • Candidates must be legally authorized to work in the United States without current or future sponsorship