Community Programs Manager

🕒 June 17

🦌 Connecticut, Florida, +7 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up • Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee • Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community • Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders • Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned • Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints • Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience

🎯 Requirements

• 3–5+ years of experience in program management, customer engagement, executive support, or a related field • exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously • polished and professional communicator; comfortable corresponding with and presenting to executive and C-suite audiences • experience as an executive assistant or in an executive-facing coordination role • familiarity with technical customers or audiences (IT, MSP, SaaS) • proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace); • experience with Asana or similar project management tools is a plus • proactive and detail-oriented • warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders • comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) plan • unlimited PTO