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Emsar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Emsar is an organization referenced by name but no company-specific information was provided in the supplied text. The only available content in the prompt is generic LinkedIn site and cookie/privacy policy text and does not describe Emsar’s products, services, industry, size, or location. Because of this lack of information, a reliable industry classification cannot be determined from the provided material.

📋 Description

• Contact customers in the healthcare sector to confirm inventory and schedule onsite services • Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures • Deliver effective and efficient planning in line with business objectives and obligations. • Review field service engineer’s existing schedule • Enter client data into SalesForce/ServiceMax • Ordering and tracking parts for onsite services • Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems • Coordinate scheduling of services provided by vendors and on-site team(s) • Coordinate travel arrangements for technicians to support onsite field services • Utilize mapping software to route the most efficient and cost-effective path • Determine requirements of new work orders • Monitor electronic dashboards and take action as needed. • Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations) • Work closely with field management and field service engineers to ensure calendars are full and accurate. • Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts • Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings • Complete Level 2 review of work orders completed by assigned technicians • Timely review and closure of work orders • Performs additional duties as needed and/or assigned by supervisor/manager

🎯 Requirements

• General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) • General experience in SalesForce/ServiceMax or equivalent • Outstanding interpersonal and written communication skills • Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software • Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams • High School Diploma or Equivalent • 1-3 years’ call center and/or customer service experience OR Associates degree or higher and/or Trade School diploma • 1+ years’ call center and/or customer service experience

🏖️ Benefits

• A great team environment • Ability to work remotely • Supportive leadership