HR Operations Manager, Employee Relations

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Owns and manages the end-to-end corrective action process, including coaching managers on performance concerns, documentation, consistency, and follow-through • Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns • Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes • Advises managers on employee conduct and performance concerns, risk mitigation, and appropriate corrective actions • Develops and delivers guidance and training to strengthen corrective action practices and documentation • Ensures consistent application of policies and practices across the organization • Identifies trends in corrective action and ER matters and recommends proactive solutions • Provides operational oversight across assigned HR Operations functions, partnering with internal team members and external vendors to ensure effective service delivery, timely resolution of HR issues, and consistent HR support • Ensures HR operational processes are accurate, efficient, and scalable • Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices • Provides leadership and oversight for payroll operations, ensuring accurate and timely payroll processing, effective controls, issue resolution, and compliance with applicable wage and hour requirements • Provides strategic and operational oversight of the HRIS, including system administration, governance, and continuous improvement, ensuring data accuracy, system integrity, effective workflows, reporting capabilities, and appropriate access controls • Leads, coaches, and develops assigned HR team members, establishing clear expectations, monitoring performance, and promoting accountability, collaboration, and high-quality service • Drives continuous improvement of HR operational processes, identifying opportunities to enhance efficiency, accuracy, compliance, and service quality • Performs other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience • 5+ years of progressive HR experience, including Employee Relations and HR Operations exposure • Strong Employee Relations background, including independent management of investigations and complex employee situations • Demonstrated ability to coach and influence managers through employee relations, corrective action, and complex employee issues • Experience operating at an HR Manager level or equivalent leadership capacity, including ownership of Employee Relations decisions and corrective action outcomes • Demonstrated experience leading HR Operations functions, including Payroll, Compensation, HRIS, HR Compliance, and related operational processes • Experience managing or supporting cross-functional operational functions and processes • Demonstrated people leadership experience, including setting expectations, coaching and developing team members, managing performance, and promoting accountability • Ability to assess risk and make sound decisions in complex or ambiguous situations • Strong judgment and ability to handle sensitive and confidential matters • Excellent communication and influencing skills, with the ability to guide leaders through complex situations • Ability to manage multiple priorities in a fast-paced environment • Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

🏖️ Benefits

• discretionary bonus plan • comprehensive benefit package • retirement plan • health coverage • paid time off