CRM Associate

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Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Provide specific CRM-related services to assigned campus partners, most typically CRM Consulting (either project or hours-based), Slate system implementations, or Slate-hosted communications development • Be a positive representative of Encoura and our brand in the marketplace, conducting all activities with the highest degree of professionalism and integrity • Engage virtually with Encoura CRM Solutions campus partners using several web-calling services such as Zoom, etc. with a high level of comfortability leading conversations while demonstrating concepts • Manage and work with sensitive and legally protected student data on behalf of Encoura campus partners; maintain knowledge on requirements for handling sensitive student data • Provide feedback to the VP, CRM Solutions on ways to accelerate the sales cycle, enhance sales, and improve company brand and reputation • Provide feedback to VP, CRM Solutions on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to clients by extending company offerings

🎯 Requirements

• Significant experience in higher education admissions including 5-7 years of admissions experience • At least 3+ years’ experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform • Flexibility in your current full-time or part-time employment to accommodate scheduling remote calls (Zoom) with assigned campus partners • Strong demonstrated ability to problem-solve process and technical issues to provide recommendations and implement solutions in a timely manner • Ability to maintain discretion and confidentiality while working with large amounts of sensitive information and student records • Capacity to develop strategies to build CRM functionality and resolve campus partner issues

🏖️ Benefits

• Professional development opportunities • Remote work options