Customer Success Manager

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Enertiv

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

⚡ Energy

☁️ SaaS

Real Estate • Energy • SaaS

Enertiv is an operational intelligence platform for commercial real estate (CRE) owners and operators. It provides solutions to track, analyze, report, and optimize energy consumption, preventive maintenance, tenant billing, equipment health, and capital expenditure forecasting. Enertiv's platform integrates with tools like Energy Star and automates tasks like utility data capture and tenant billing. This helps CRE stakeholders improve efficiency, maximize utility recovery, and achieve sustainable long-term savings through detailed data analysis and proactive asset management.

📋 Description

• Partner with the Onboarding team throughout kickoff and implementation to ensure a strong foundation, accelerate time-to-value, and lead cross-functional resolution of client delivery and support issues across maintenance, data, software, and ESG workflows. • Own customer health by monitoring health signals, maintaining accurate account data, and proactively mitigating risk before issues impact retention. • Lead Quarterly Business Reviews (QBRs) focused on adoption, platform health, and value realization, while partnering with AM team on Executive Business Reviews (EBRs) centered on strategic outcomes and long-term business value. • Partner with the Asset Performance Services (APS) team to deliver client insights, measurement and verification (M&V) reporting, and proof-of-value deliverables that reinforce customer outcomes. • Partner with the AM team to identify expansion opportunities, support renewal planning, and advance long-term account growth through proactive forecasting and strategic account planning. • Act as the voice of the customer by surfacing client feedback and market insights to Product and Leadership to influence roadmap priorities and service improvements.

🎯 Requirements

• 3+ years of client success, account management, or other client-facing experience in B2B SaaS managing a portfolio of customers and driving retention, renewals, and account growth. • Experience managing complex, multi-stakeholder customer relationships. • Highly organized and data-driven, with experience using customer health metrics, CRM systems, and business insights to prioritize work and manage a portfolio effectively. • Preferred: Experience in PropTech, commercial real estate technology, or real estate operations, with familiarity working with building owners, property managers, or asset managers. • Familiarity with energy management, utility data, sustainability reporting (LL97, GRESB, ENERGY STAR Portfolio Manager, etc.), or adjacent sustainability technologies. • Experience with Zoho CRM and Notion.

🏖️ Benefits

• Multiple medical plan options (HSA and PPO) • Dental and vision coverage • Company-paid life insurance • Access to a 401(k) • Performance-based bonuses and equity opportunities • Company laptop and home office stipend • Flexible PTO • 10 paid holidays • Paid parental leave • Monthly Lunch & Learns • Professional development support • $2,000 referral bonus for successful hires