Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland, Virginia, +1 more states – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $224k - $356.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🤖 Artificial Intelligence

🎮 Gaming

Artificial Intelligence • Gaming • Automotive

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers • Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities • Lead regular Executive Business Reviews and agency-level health check-ins • Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments • Identify and proactively manage customer health risks • Partner closely with federal system integrators, OEM partners, and prime contractors • Serve as the voice of the customer internally • Support renewal readiness by ensuring customers are achieving their defined success metrics

🎯 Requirements

• 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers • BS degree or equivalent experience • Experience supporting software deployments in classified, air-gapped, or mission-critical environments • Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53 • Strong executive communication and relationship management skills • Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles • Proven ability to manage complex, multi-stakeholder relationships • Experience with AI, HPC, or advanced software platforms

🏖️ Benefits

• Competitive compensation • Equity • Benefits