Partner Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LifeStation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

LifeStation is one of the leading providers of medical alert monitoring and telehealth technology services in the United States. Our mission is to leverage innovative services to transform the lives of seniors and help them live safely and independently. Of equal importance is the well-being of caregivers and providing them with the peace of mind they need to manage their busy lives.

📋 Description

• Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners • Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders • Support partners in their goal of delivering exceptional care and service to their members • Communicate directly with clients through email, phone, and virtual meetings • Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations • Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities • Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels • Provide timely data, reports, and account insights to help clients measure program success • Partner with Account Management and Client Operations to support client satisfaction, retention, and growth • Maintain accurate documentation of client communications, issues, follow-ups, and resolutions • Bring a service-oriented mindset to every client interaction

🎯 Requirements

• 3+ years of experience in customer service, client success, account management, healthcare operations, care coordination, or a related field • Strong verbal and written communication skills • Ability to build and maintain meaningful relationships with clients, partners, and internal teams • Strong problem-solving skills and comfort managing escalations • Highly organized, detail-oriented, and able to manage multiple priorities • Comfortable working in a fast-paced, dynamic environment • Collaborative team player with a genuine desire to help others • Ability to understand client workflows, identify needs, and coordinate solutions across teams • Bachelor’s degree preferred

🏖️ Benefits

• Opportunity to grow with an experienced and collaborative team • Entrepreneurial work environment with the freedom to get things done • High-visibility role with opportunities for career growth • Meaningful work supporting safety, independence, and quality of life • Excellent location close to highways and public transportation • Comprehensive insurance coverage • 401(k) retirement savings plan with employer match • Company-paid life insurance