Customer Success Manager – Mid Market

🕒 July 3

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Lead and coach a team of Customer Success Managers supporting customers across adoption, optimization, and ongoing success • Improve team performance through 1:1 coaching, skill development, and operational rigor • Drive scalable customer success approaches across a large portfolio • Identify effective practices and translate them into repeatable best practices, systems, and playbooks • Partner with Implementation, Support, Sales, Product, Contract Management, and other cross-functional teams across the customer lifecycle • Ensure seamless customer experiences, strong handoffs, adoption, value realization, retention, and long-term partnerships • Help evolve how Ashby delivers consistent, high-quality customer experiences at scale • Use data and metrics to identify trends and improve team performance and customer outcomes • Represent team and customer feedback in internal decisions and product direction

🎯 Requirements

• At least 2 years of experience leading Customer Success teams supporting mid-market or commercial customers at a B2B SaaS company • Experience leading and developing Customer Success Managers in a SaaS environment supporting a complex product • Experience driving customer adoption, retention, and long-term value realization • Experience implementing and improving team processes, systems, and playbooks at scale • Ability to partner cross-functionally with Implementation, Sales, Product, Support, and Contract Management • Structured, pragmatic, scalable problem-solving approach • Comfortable using data and metrics to inform decisions, identify trends, and improve outcomes • Deep understanding of B2B customer needs and customer lifecycle management • Strong clarity and precision in communication • Strong listening, attention to detail, operational rigor, and coaching ability • Willingness to engage hands-on in activities such as call shadowing • Experience working in a growing SaaS business with a dynamic, complex, and evolving product

🏖️ Benefits

• Competitive compensation • 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • $100/month education budget; more expensive items such as conferences covered with manager approval • Extended health benefits for employees and dependents, subject to Employer of Record availability • Generous equipment, software, and office furniture budget • High-quality work environment emphasizing doing things the right way and avoiding quick hacks • Work with a product that prospects and customers are excited about