Customer Success Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

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HungerRush

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🔧 Hardware

🤝 B2B

SaaS • Hardware • B2B

HungerRush is an all-in-one restaurant technology provider that offers a cloud-based POS platform along with integrated online ordering, payment processing, marketing and loyalty tools, delivery and curbside management, restaurant-grade hardware, and AI-driven voice/text ordering. The company builds software and hardware solutions to streamline restaurant operations, improve guest experience, and drive repeat business for multi-location and franchise operators.

📋 Description

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers • Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services • Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes • Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers • Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health • Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues • Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies • Work with Support and Product teams to surface and resolve recurring customer challenges • Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness

🎯 Requirements

• 1 – 3 years in Customer Success, Account Management, or a consultative customer-facing role • Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction • Excellent communication, presentation, and facilitation skills • Comfort using data to drive recommendations and demonstrate business impact • Strong organizational, project management and time management abilities • Experience with CRM systems (e.g., Salesforce) • SaaS or restaurant technology experience • Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.) • Bachelor’s Degree or equivalent professional experience

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development