LPN Inbound Care Coordinator

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Ennoble Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Ennoble Care, where our mission is "To Care Is An Honor," is a community-based primary, palliative, and hospice care service providing care to patients and families. We have clinicians throughout New York, New Jersey, Maryland, DC, Virginia, and Georgia, who licensed and committed to providing you with exceptional care.

📋 Description

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system • Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes • Document all client communications (verbal or written) accurately • Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate • Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities • Become skilled at using technology including secure email, telephone system, electronic medical records, etc. • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications • Excellent customer service skills demonstrated by positive feedback from customers and patients • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

🎯 Requirements

• Must be a Licensed Practical Nurse (LPN) • Must be comfortable with speaking on the phone for large amounts of the day • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service • Ability to take accurate notes to document each task in a timely manner • Ability to multitask between different patients and workstreams while remaining organized and efficient with time • Ability to thrive in a fast-paced environment • Must be able to work from Saturday and Sunday 8:00am to 4:30pm (EST), as well as Monday, Tuesday, and Wednesday 9:30am to 6:00pm (EST) • Must be proficient in using a computer, including Outlook and other Microsoft Office programs • Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

🏖️ Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. • Paid Time Off • Paid Office Holidays • Paid Sick Time • 401(k) with up to 3% company match • Referral Program • Payactiv: pay-on-demand. Cash out earned money when and where you need it!