Senior Director – Central Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $122.9k - $184.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations • Develop scalable provisioning processes, standards, controls, and best practices • Oversee access provisioning workflows to ensure appropriate and timely access based on roles and business responsibilities • Assess provisioning processes, workflows, and operational structures to identify risks, gaps, and improvement opportunities • Lead efforts to centralize and standardize provisioning activities across business functions and client environments • Establish operating procedures, performance expectations, escalation processes, and accountability measures • Support development of the provisioning function, including team structures, responsibilities, and leadership practices • Lead provisioning activities for new client implementations, conversions, acquisitions, and operational transitions • Partner with client stakeholders and internal teams to understand access requirements, workflows, timelines, and risks • Develop and oversee provisioning plans supporting client readiness and successful operational transitions • Identify and resolve provisioning concerns affecting implementation timelines, employee readiness, security, or client experience • Partner with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and operational leadership teams • Lead stakeholders through complex operational decisions involving access, workflow dependencies, risk, and business requirements • Present provisioning updates, risks, recommendations, and performance insights to senior leadership • Evaluate workflows for access-related risks, process breakdowns, inefficiencies, and control gaps • Develop solutions improving provisioning speed, accuracy, consistency, and compliance • Establish metrics and reporting for service levels, risks, backlogs, quality, and operational performance • Support automation and technology initiatives reducing manual work • Monitor process performance and lead corrective action plans • Build, develop, and lead a high-performing provisioning operations team • Establish a culture of accountability, continuous improvement, service, and operational excellence • Coach and develop team members and create future leaders • Support strategic initiatives and detailed operational work as the function grows

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience • Minimum of 10 years of progressive experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field • Minimum of 5 years of progressive people-leadership experience, including responsibility for developing teams and other leaders • Previous experience operating at the Director level or in a comparable senior leadership role with responsibility for complex, cross-functional operations • Strong knowledge of healthcare revenue cycle operations and supporting systems, workflows, and access requirements • Experience leading provisioning, access-management, client-integration, implementation, operational-transformation, or centralized-operations initiatives • Demonstrated ability to develop and scale operational processes, controls, standards, and teams • Experience partnering with senior leaders and influencing stakeholders across Human Resources, Operations, Technology, and client-facing functions • Strong understanding of operational risk and ability to evaluate access needs, workflow dependencies, and business impact • Demonstrated success leading complex initiatives with multiple stakeholders, competing priorities, and organization-wide impact • Strong executive presence, communication skills, judgment, and relationship-management capabilities • Ability to work effectively in a growing environment where responsibilities and processes continue to evolve • Willingness to remain hands-on and support detailed operational work when necessary • Ability to travel based on business and client needs • Demonstrated advanced usage of AI and experience managing teams that use AI to support process and technology improvements • Preferred: experience leading provisioning or access-management operations within a healthcare revenue cycle organization • Preferred: experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions • Preferred: experience building or expanding a centralized operational function • Preferred: experience with identity and access management, role-based access, user lifecycle management, or access-governance processes • Preferred: experience supporting enterprise healthcare platforms, revenue cycle technologies, or client-specific systems • Preferred: knowledge of healthcare privacy, security, compliance, and minimum-necessary access principles • Preferred: experience leading teams in multi-state, national, or complex client-based healthcare environments • Preferred: experience with workflow automation, reporting, Power BI, Copilot, or other AI-enabled productivity and process-improvement tools • Preferred: project management, process improvement, technology, security, or healthcare revenue cycle certifications

🏖️ Benefits

• Comprehensive healthcare benefits • Paid time off • Retirement benefits • Well-being programs • Professional development investment • Relevant professional certification for each associate • Tuition reimbursement • Quarterly and annual incentive programs • Work-life flexibility • Remote work • Reasonable accommodations for qualified individuals with disabilities

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