Senior Specialist, Customer Enablement

🕒 May 26

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

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Entegris

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5001 - 10000 employees

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

📋 Description

• Serve as point of contact for assigned GSC customers, focusing on mature product lines and recurring revenue streams • Drive Customer alignment meetings to understand key priorities and document customer needs and competitive threats • Resolve Customer issues by coordinating cross-functional partners and escalating appropriately • Assist in maintaining accurate forecasts for assigned accounts and ensure timely updates in alignment with business objectives • Help manage communication across global customer sites by preparing summaries, updating trackers, and monitoring follow-up actions • Manage consignment inventory processes, including monitoring inventory levels and identifying potential stale or aging inventory • Partner with Finance to track and resolve Accounts Receivable matters • Support semi-annual business reviews by preparing materials, gathering data, and supporting Sales team members during presentations • Participate in continuous improvement initiatives and identify opportunities to enhance efficiency or customer experience

🎯 Requirements

• Fluency in English and Mandarin required • Bachelor’s degree in business or related field (or equivalent experience) • 3–5 years in customer service or sales within a manufacturing environment • Proficiency in MS Office • SAP experience beneficial • Strong communication and problem-solving skills

🏖️ Benefits

• Annual bonus eligibility • Progressive paid time off policy that empowers you to take the time you need to recharge • Generous 401(K) plan with an impressive employer match with no delayed vesting • Excellent health, dental and vision insurance packages to fit your needs • Education assistance to support your learning journey • A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence