Technical Quality Supervisor

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🕒 May 26

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Dent Wizard International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 Venture Round on 2017-03

Automotive • Manufacturing • Transport

Dent Wizard International is the nation's undisputed leader in automotive reconditioning services and vehicle protection products. Serving customers across 43 U. S. states and Canada, the company repairs about 2. 5 million vehicles every year with the help of more than 3,000 highly skilled employees. Dent Wizard offers a range of automotive services, including minor paint repair, wheel restoration, interior repair, and windshield and key services. They operate in auctions, dealerships, rental agencies, and body shops, providing stable and rewarding career opportunities in the automotive industry.

📋 Description

• Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations • Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards • Conduct hands-on quality inspections to identify non-conforming repairs and process deviations • Address quality issues directly with technicians through immediate corrective instruction • Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-up • Perform hands-on repairs during heavy repair loads • Independently complete small rework or retrofit projects • Provide quality control oversight for Commercial Hail repair operations • Conduct inspections to ensure hail repairs meet KhS workmanship standards • Identify workmanship trends and training gaps • Oversee and support up to 20 technicians, including KhS employees and third-party/subcontracted technicians • Provide leadership, coaching, and daily direction to team members. • Set clear goals, performance expectations, and development plans aligned with organizational priorities. • Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations. • Determine staffing needs, interview candidates, and make hiring recommendations. • Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.

🎯 Requirements

• High School Diploma or equivalent required. • 5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance • 3+ years of management experience managing a team • Strong attention to detail with proven ability to verify part accuracy, condition, and documentation. • Proficiency in relevant software systems preferred Microsoft applications • Excellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously. • Self-motivated with strong analytical thinking, problem-solving, and prioritization abilities. • Clear, professional verbal and written communication skills. • Resourceful and able to work independently in a fast-paced environment. • Ability to develop and maintain productive relationships with technicians and internal stakeholders. • Strong leadership and problem-solving skills. • Fast-paced environment requires high accuracy, organization, and attention to detail.

🏖️ Benefits

• paid time off • medical • dental • vision • 401k match (50% on the dollar up to 7% of employee contribution)