Utility Billing Specialist

Job not on LinkedIn

🕒 June 30

🌵 Arizona, Florida, +9 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Entrata

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Entrata is a comprehensive property management technology platform that utilizes artificial intelligence and automation to optimize multifamily, student, affordable, military, and commercial housing operations. Entrata offers a unified operating system that streamlines processes such as leasing, facilities management, marketing, and financial accounting. It enhances the resident experience with solutions like automated leasing, ResidentPortal, and homebody services, while also handling complex functions like utility management and sales tax audits. With advanced AI tools, Entrata automates workflows and interactions, increasing operational efficiency and facilitating smarter decision-making, all aiming to improve net operating income and profitability for property managers.

📋 Description

• Manage an assigned portfolio of multifamily housing properties • Complete monthly resident utility billing activities according to department procedures and KPIs • Communicate with clients about billing requirements, approvals, and billing-related questions via email and phone • Respond to resident inquiries about utility charges and billing activity via email and phone • Coordinate with internal teams to gather information and resolve billing issues • Review billing information and documentation for accuracy and completeness • Identify discrepancies requiring escalation • Maintain portfolio deadlines and performance expectations • Resolve routine billing issues and escalate complex concerns • Maintain professional interactions with internal and external stakeholders • Leverage company-approved GenAI tools to automate routine tasks and accelerate deliverables • Take accountability for auditing AI outputs • Adhere to AI security and data-governance protocols

🎯 Requirements

• 1–2 years of experience in a customer service role • Experience working in a deadline-driven environment • Experience with Microsoft Excel and Microsoft Office applications / Google Suite • Strong written and verbal communication skills • Excellent attention to detail and organizational abilities • Analytical problem-solving and critical-thinking skills • Ability to manage multiple priorities and deadlines • Proficiency with Microsoft Excel and Microsoft Office applications • Availability Monday through Friday, 8:00 AM–5:00 PM • Quiet, dedicated home workspace free from interruptions during scheduled hours • Ability to prioritize tasks effectively and manage workload efficiently • Ability to work in a fast-paced and high-stress environment • Must adhere to AI security protocols and protect proprietary or Personally Identifiable Information (PII) • Ability to craft clear, context-rich prompts • Ability to audit AI outputs for factual accuracy, brand alignment, and hallucinations

🏖️ Benefits

• Flexible and transparent culture with remote and hybrid work options • Generous vacation time • Frequent company recharge days • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families • HSA/FSA options • Employer-paid disability benefits • 401(k) or similar retirement plans with employer matching for eligible employees • Wellness initiatives promoting physical and mental well-being • Access to an onsite gym at HQ • Gym memberships • Mental health resources • Wellness challenges • Employee assistance programs • Entrata Cares volunteerism, charity events, and community-giving opportunities • Exclusive Previ cell phone plan • Discounts on services or local business partnerships • Bi-annual swag drops for employees