Tech Phone Support Specialist, Tier 1

🔥 18 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $27 - $40 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Entrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Entrust is a leading company in the identity and data security industry, offering a comprehensive range of solutions designed to protect identities, secure data, and facilitate safe digital interactions across various sectors. The company specializes in identity-centric security, multi-cloud security, post-quantum cryptography, digital onboarding, and compliance solutions tailored for industries such as financial services, government, enterprise, education, and healthcare. Entrust provides an array of products including payment and credentials issuance, identity verification and management, electronic and digital signing, data protection, hardware security modules, and public key infrastructure. With a focus on securing digital transformations and enabling zero trust strategies, Entrust is dedicated to helping its clients protect their assets, secure every digital interaction, and accelerate growth while preparing for a secure post-quantum future.

📋 Description

• Provide support to customers and technicians with difficult technical issues • Respond to support requests from customers, distributors, and internal teams using phone, email, and remote connections • Investigate and resolve customer issues escalated from first-level phone support and on-site technicians • Escalate issues to engineering when additional support is needed • Support end-user installations, configurations, updates, and migrations • Act as direct contact for internal and external customers • Support CardWizard Solutions on customer server hardware, Windows Active Directory, DNS, WINS, DHCP, and Windows web, application, and database server environments

🎯 Requirements

• 2+ years of experience in an IT environment • Excellent verbal communications and customer skills • Proficient problem solving and troubleshooting skills • Experience in general networking technologies and concepts • Experience configuring and maintaining Windows Server environments, associated tools and utilities • Previous experience in a customer service environment • Must be able to pass pre-employment screenings for trusted role • Must be able to lawfully work within the US and have unrestricted work authorization in the US • Associate degree in Information Technology or equivalent preferred • Previous job experience in the Financial Institution industry preferred • Advanced technical education preferred • Professional technical certification such as A+, MCSA, MCSE or similar preferred • Networking and/or Software Certificates such as Network+ and CCNA preferred • SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience preferred • Experience supporting remote and mobile users and computing/communications preferred • Experience with systems backup and recovery technologies preferred

🏖️ Benefits

• Discretionary annual incentive plan • Medical insurance • Vision insurance • Dental insurance • 401(k) matching contribution • Life insurance • Disability insurance • Mental health coaching • Virtual fitness programs • Paid personal time off • 12 paid holidays • Parental leave • Education reimbursement • Professional growth and learning-forward initiatives • Flexible remote, hybrid, or on-site options • Diversity, inclusion, and global affinity groups

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