Service Coordinator

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Assist the Professional Services Team and support project managers and project coordinators in day-to-day business activities • Enter quotes and orders into Professional Services Automation tools • Work with sales and engineering teams to complete Statements of Work, purchase orders, timesheets, and job costing documents • Create vendor purchase orders and process invoices for payment • Collaborate with sales and engineering teams to keep projects on schedule • Identify and solve project issues • Resolve client service issues with the sales team • Keep management informed of project-related issues • Maintain engineer schedules and follow up on timesheet submissions • Obtain project completion signatures and ensure timely invoicing • Maintain system data for accurate reporting • Ensure legal project documents are completed and signed • Review project documentation for accounting compliance • Proofread presales and post-sales SOWs and proposals

🎯 Requirements

• 2+ years of experience in an administrative, coordination, and/or operations role • Proficiency with Microsoft Office, including Excel, Word, and Outlook • Comfort learning new systems/tools • Strong attention to detail and proofreading ability • Excellent organizational skills for managing multiple priorities, deadlines, and follow-ups • Professional written and verbal communication skills • Confidence working cross-functionally with sales, engineering, and project managers • Customer-focused ability to handle service issues tactfully and efficiently • Basic understanding of purchase orders, invoices, timesheets, and service deliverables • Problem-solving skills to identify project issues, escalate appropriately, and support resolution • Ability to maintain accurate records and update systems for reporting, invoicing, and compliance • High integrity and discretion with legal/project documents and financial information • Candidates can be based in Eastern or Central Time Zones • Billing experience preferred • Basic accounting knowledge is a plus • IT industry experience preferred • Bachelor's degree preferred

🏖️ Benefits

• Medical benefits • Financial benefits • 401(k) eligibility • Employee stock purchase program • Vacation time • Sick time • Personal leave • Work/life balance supporting varying employee needs • Reasonable accommodations in accordance with relevant laws