Care Specialist

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Pelago

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

🚗 Transport

Hospitality • Food & Beverage • Transport

Pelago is a travel experience platform owned by Singapore Airlines that offers booking services for activities, attraction tickets, and things to do across various destinations worldwide. Pelago provides exclusive perks for Singapore Airlines and Scoot passengers, integrating a rewards system where customers can earn and redeem miles with each purchase. Catering to a host of currencies and languages, Pelago ensures travel essentials like SIM cards and transportation options are available for seamless cultural adventures. Users can access a variety of experiences, from tours to iconic attractions, and enjoy benefits such as price guarantees and high-quality service standards.

📋 Description

• Serve as the first clinical point of contact for members entering Pelago and create a welcoming onboarding experience • Conduct initial screenings and intake assessments covering behavioral health history, substance use, symptoms, and member goals • Explain Pelago care pathways and guide members toward the appropriate level of care • Connect members with counselors or coaches and share relevant clinical information for continuity of care • Conduct welcome calls and early member touchpoints to build rapport, answer questions, increase engagement, and support transition into ongoing care • Maintain a small ongoing caseload through individual counseling and progress monitoring • Provide temporary member coverage during clinician leave, staffing transitions, or other operational needs • Support special projects, pilot programs, and new clinical workflows • Thoroughly document member interactions and contribute to quality improvement • Use CBT, Motivational Interviewing, mindfulness-based interventions, harm reduction, and relapse prevention • Collaborate with Product, Clinical, and Operations teams to improve the member experience and services • Maintain active licensure/certifications in good standing and comply with applicable regulations

🎯 Requirements

• 3+ years of clinical experience working with individuals with substance use disorders • Demonstrated expertise in CBT, Motivational Interviewing, and relapse prevention • Active and unrestricted state credential (license/certification) issued via a state credentialing board • Credentialing recognized by IC&RC or NAADAC required, such as AADC, CAADC, LADC, or LCSW with SUD treatment scope • Bachelor's degree in a relevant field • Experience providing SBIRT care for people with SUDs • Excellent attention to detail and strong documentation skills • Experience in program development and quality assurance in clinical settings • Strong communication and organizational skills with ability to manage competing priorities • Technologically proficient with experience leveraging virtual tools for care delivery • Reliable home office setup with 50–100 Mbps internet bandwidth and a confidential workspace • Multi-state licensure preferred • Experience with research, data analysis, or program evaluation is a bonus

🏖️ Benefits

• Incentive bonus program • Stock options • Comprehensive benefits • Incentive pay applicable to eligible roles • Reliable home office setup requirement supported by remote work arrangement