Program Account Manager

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ePromos Promotional Products

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🛒 Retail

🤝 B2B

🛍️ eCommerce

Retail • B2B • eCommerce

ePromos Promotional Products is a company that specializes in providing a wide range of customizable promotional products. They offer various items including bags, technology accessories, drinkware, apparel, pens, and wellness products. ePromos is committed to delivering high-quality products at competitive prices, backed by a satisfaction guarantee. The company ensures an easy ordering process with the help of trained Brand Consultants and offers a low-price guarantee. They aim to support businesses in their marketing efforts by providing personalized and branded products that help keep the brand top of mind for customers and clients.

📋 Description

• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. • In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. • The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned. • Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives. • Ensure adherence to all departmental SOPs and SLAs. • Identify, establish, and execute process improvements to optimize the Client store experience. • Review and implement all new and existing documented SLAs and SOPs. • Ensure proper finance and operational account setup. • Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations. • Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control • Ensure Client brand compliance across both the online store platform and all associated merchandise. • Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns. • Serve as the primary Client and Sales point of contact for all online store-related matters. • Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes. • Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

🎯 Requirements

• Associates and/or bachelor’s degree in business , or equivalent experience • Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector • Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role • Demonstrated ability to lead client sales growth and drive results • Working knowledge of online store platforms and features • Strong operational and project management skillset • Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required. • Always maintain the highest level of confidentiality and professional conduct • Establishing and carrying out organizational or departmental procedures, goals, and policies • High acumen for problem solving and proactively identifying areas to improve customer satisfaction • Strong writing and editing skills with attention to detail • Excellent customer service skills • Organizational and time management skills • Superior verbal and written communication skills • Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality • Excellent written and oral communication skills • Ability to work independently or as part of a team as required by the task or project • Ability to organize and manage multiple competing projects • Strong PC skills and MS Office skills

🏖️ Benefits

• Competitive Compensation Package • Medical, Dental, Vision, Life and Ancillary product options • HSA and FSA • Traditional and Roth 401(k) with employer matching contributions • Paid Time Off with Holidays • An engaging work life with life balance • Growth opportunities • 100% remote workforce