Customer Success Manager

🕒 November 25, 2025

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ept AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

ept AI is an enterprise SaaS platform that provides AI-powered knowledge management, customer support, and sales enablement tools for B2B technology companies, with particular focus on semiconductor, industrial, energy, and IoT sectors. It delivers product-centric AI assistants — chatbots, CRM/ sales guides, RFP and technical answer generation, and in-product contextual help — that integrate with existing workflows to improve customer experience, accelerate sales, and scale support while emphasizing data security and continuous performance management.

📋 Description

• Own Customer Outcomes • Build strong, advisory-level relationships with senior stakeholders across product, support, sales, and engineering. • Understand customer objectives, operating constraints, and success metrics, and translate them into a clear adoption strategy. • Track value realization across metrics such as CSAT improvements, ticket-deflection rates, rep productivity, and time-to-response. • Guide Successful Implementations • Partner with Forward Deployed Engineering and Product teams to align technical execution with business goals. • Manage onboarding timelines, deliverables, and cross-functional coordination to keep deployments on track and predictable. • Anticipate issues early, remove friction, and ensure customers experience a smooth path from rollout to steady-state use. • Lead Communication and Engagement • Facilitate meetings and executive reviews with clarity, confidence, and a command of both business and technical dimensions. • Listen closely and read between the lines to uncover root challenges, unspoken concerns, or evolving priorities. • Communicate platform capabilities and roadmap developments in a way that resonates with both technical leaders and operational teams. • Champion the Customer Internally • Surface patterns, requirements, and feature gaps with crisp articulation to Product and Engineering. • Help shape scalable playbooks, best practices, and feedback loops that raise the bar for our customer programs. • Partner with Sales on expansions, renewals, and executive alignment.

🎯 Requirements

• 5–8 years in customer success, solutions, product, support, or technical account management roles within enterprise software or infrastructure-heavy environments. • Strong technical literacy — ideally with an engineering background or experience supporting engineering-led products. • Confident communicating with senior leaders; able to steer conversations, guide decisions, and create clarity in complex situations. • Skilled at synthesizing signals from customers, asking the right questions, and uncovering underlying needs. • Comfortable leading high-stakes meetings, delivering presentations, and facilitating cross-functional sessions. • Highly organized with a disciplined approach to planning, scheduling, and managing customer deliverables. • Experience in AI, ML, developer platforms, or workflow automation is a plus.

🏖️ Benefits

• Competitive compensation • Meaningful ownership • Opportunity to influence AI transformation in enterprise tech