Care Specialist

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 Private equity on 2022-01

Healthcare • SaaS • Healthcare Insurance

Equality Health is simplifying value-based care and building pathways to better health outcomes for Medicaid and historically under-resourced communities. The company integrates data-driven technology (CareEmpower®), skilled practice coaching, and patient engagement to support providers, health plans, and members. Equality Health focuses on enabling equitable, value-based care through software, practice transformation, and partnerships with payers and providers to improve individual and population health outcomes.

📋 Description

• Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for care coordination programs • Assist and support patients with barriers to care, including scheduling appointments and locating and accessing community resources • Collaborate with patients, network providers, referral coordinators, office staff, and hospital staff • Document all activities • Communicate available care coordination services to patients and caregivers • Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals • Perform activities that provide meaningful data to providers, patients, and families • Participate in educational programs to maintain current skills and competency levels • Work closely with Community Health Workers, Chaplains, and Clinical Operations team members • Perform miscellaneous job-related duties as assigned

🎯 Requirements

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Able to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets • Reliable high-speed internet meeting company specifications • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Previous experience, knowledge and understanding of coordinating care for members (preferred) • Familiarity with federal and state laws and requirements related to healthcare and health information protection (preferred) • One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) (preferred) • Excellent verbal, written and interpersonal communication skills (preferred) • Demonstrated ability to gain acceptance and compliance from clinical staff (preferred) • Excellent problem-solving skills (preferred) • Strong organizational and prioritization skills (preferred) • Bilingual ability (strongly preferred) • Experience in customer service environments; call center experience acceptable if adaptable (preferred)

🏖️ Benefits

• Remote work arrangement • Full-time employment • Non-exempt position • Flexible schedule adjustments may be requested periodically • Prospective candidate benefits information provided via “EH Benefits - Feb 2026 - Prospective Candidate Flyer.pdf”