Bilingual Call Center Representative

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🔥 0 minutes ago

🏈 Alabama, Colorado, +3 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Equiniti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💸 Finance

🏢 Enterprise

🤝 B2B

Finance • Enterprise • B2B

Equiniti is a leading provider of shareholder, pension, and remediation services, with significant operations in the UK, US, and globally. The company offers an array of services for individuals and organizations including share registration, investor relations advisory, employee benefits, retirement solutions, and customer management solutions. Equiniti specializes in transforming the retirement and pensions markets with advanced administration and technology solutions, as well as providing comprehensive business solutions like global payments and governance services. With strong capabilities in client portals and data solutions, Equiniti supports over 40 million shareholders, members, and customers worldwide, including a significant presence among the S&P and FTSE 100 companies.

📋 Description

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls. • Handle a large volume of calls from an automated dialer. • Manual research of contact information for shareholders. • Solicit shareholder votes and accurately record voting instructions. • Respond to shareholder inquiries using fact sheets and materials provided. • Maintain an updated call center database by entering information. • Produce results and maintain required performance metrics.

🎯 Requirements

• 1-3 years of high-volume call center experience. • Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.). • Excellent phone etiquette. • Experience working in a high volume/fast paced call center (virtual call center preferred). • Resourceful and able to work independently. • Ability to quickly react to questions and refer to support guides. • Ability to effectively follow scripts and department procedures.

🏖️ Benefits

• Preventative medical plan is available through UHC Medical Insurance for all Temporary employees. • 2-day paid training and peer coaching period attendance required. • Overtime (paid) is required before or after their shift during peak volumes.