Call Center Service Advocate I

Job not on LinkedIn

🔥 3 hours ago

🌽 Illinois, Louisiana, +2 more states – Remote

🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌲 North Carolina – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments. • Provide courteous and professional service to patients, addressing their inquiries and concerns. • Accurately enter patient information and appointment details into the scheduling system. • Communicate appointment details and any necessary instructions to patients clearly and effectively. • Address and resolve any scheduling conflicts or issues promptly. • Work closely with medical staff and other departments to ensure smooth scheduling operations. • Conduct follow-up calls to confirm appointments and provide reminders to patients. • Maintain accurate records of all interactions and transactions with patients.

🎯 Requirements

• High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, call center environment experience preferred • A flexible and positive attitude • A friendly and nurturing attitude toward our patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • US work authorization

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility