Customer Contact Center Representative

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $41.6k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Creative Spirit US

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 Non-profit

👥 HR Tech

🌍 Social Impact

Non-profit • HR Tech • Social Impact

Creative Spirit US is a nonprofit organization dedicated to creating integrated employment opportunities for individuals with intellectual and developmental disabilities (IDDs). With a mission to employ 1 million people with IDDs, Creative Spirit offers custom job consultations and works closely with employers to support candidates in achieving their career goals. The organization fosters a supportive community for candidates, peers, and allies, aiming to promote diversity in the workplace.

📋 Description

• Through inbound calls, responsible for building relationships, educating customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans • Communicate effectively and confidently with all clients to make their financial lives better • Assisting customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments • Strive for first call resolution and take true ownership of customer needs and issues • Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues

🎯 Requirements

• A high school diploma or equivalent • College experience (Associate's or Bachelor's degree) • Prior job or internship experience • 1+ years of customer service experience or 3+ years customer service experience in lieu of degree • Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems

🏖️ Benefits

• Health, dental, vision and life insurance • 401(k) Matching and Pension Plan • Paid Training, and Full Benefits with no waiting period; Monday – Friday Only • Referral bonuses • Performance Incentives • Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off