Contact Center Agent

Job not on LinkedIn

🕒 July 17

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Public Service Credit Union

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Public Service Credit Union is a banking institution that provides a variety of financial services to members, including loans, checking accounts, savings accounts, and certificates. With a commitment to quality service and assisting families in achieving financial success, PSCU has evolved from its humble beginnings to loan out millions of dollars for various financial needs. Their focus on credit repair also highlights their dedication to improving the financial health of their members.

📋 Description

• Handling member inquiries, resolving issues, and providing exceptional customer service • Answering customer calls and emails promptly and professionally • Primary contact for video banking communication • Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints • Troubleshooting technical issues and providing guidance on product or service features • Documenting detailed information about customer interactions in our database • Recommending products and educating members to help meet their financial goals • Maintaining professionalism, empathy, and a member-centric attitude while interacting with members • Collaborating with other Remote Service Professionals to improve member service • Help to train new employees and inform them about company’s policies • Make fraud prevention, security, and accuracy a top priority • Adhering to company policies, guidelines, and protocols for consistent service delivery

🎯 Requirements

• 18 years or older with a high school diploma or GED equivalent • 2+ years of related experience • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask and prioritize tasks in a fast-paced environment • Strong attention to detail and accuracy • Flexibility to work shifts, including evenings, weekends, and holidays as required • Financial Institution Experience (Preferred) • Sales Experience (Preferred)

🏖️ Benefits

• Top quality health insurance (Full Time) • Paid Time Off (accrued and available for use immediately) • Paid holidays • Banking hours / Closed on Sundays • Tuition Reimbursement • Employer Provided Retirement Benefits 401(K) Plan • Dental & Vision Insurance (Full Time) • Short & Long-Term Disability (Full Time) • Life Insurance (Full Time)