Contact Center Agent

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Public Service Credit Union

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11 - 50 employees

Public Service Credit Union started when NIPSCO employee, Clarence Hensch, loaned $25 to a friend to purchase a cow. Today, PSCU has loaned out millions of dollars for more than just farm animals. Call us today to see how we could help you!

📋 Description

• Handling member inquiries, resolving issues, and providing exceptional customer service • Answering customer calls and emails promptly and professionally • Primary contact for video banking communication • Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints • Troubleshooting technical issues and providing guidance on product or service features • Documenting detailed information about customer interactions in our database • Recommending products and educating members to help meet their financial goals • Maintaining professionalism, empathy, and a member-centric attitude while interacting with members • Collaborating with other Remote Service Professionals to improve member service • Help to train new employees and inform them about company’s policies • Make fraud prevention, security, and accuracy a top priority • Adhering to company policies, guidelines, and protocols for consistent service delivery

🎯 Requirements

• 18 years or older with a high school diploma or GED equivalent • 2+ years of related experience • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask and prioritize tasks in a fast-paced environment • Strong attention to detail and accuracy • Flexibility to work shifts, including evenings, weekends, and holidays as required • Financial Institution Experience (Preferred) • Sales Experience (Preferred)

🏖️ Benefits

• Top quality health insurance (Full Time) • Paid Time Off (accrued and available for use immediately) • Paid holidays • Banking hours / Closed on Sundays • Tuition Reimbursement • Employer Provided Retirement Benefits 401(K) Plan • Dental & Vision Insurance (Full Time) • Short & Long-Term Disability (Full Time) • Life Insurance (Full Time)