Bilingual Contact Center Agent, Spanish/English

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🔥 0 minutes ago

🏈 Alabama, Florida, +14 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Pearl Interactive Network, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏛️ Government

🤝 B2B

🌍 Social Impact

Government • B2B • Social Impact

Pearl Interactive Network, LLC is a contact center and customer support provider specializing in beneficiary support, behavioral health, and multi-channel call center operations for federal, state, and commercial clients. With over two decades of experience and management of millions of citizen engagements annually, Pearl combines workforce management, trained personnel, and technology to deliver human-centered, consultative, and often complex interactions. The company partners with prime contractors, government agencies, and commercial organizations to improve access to services and advances social responsibility by creating employment opportunities for underserved populations.

📋 Description

• Serve as a direct point of contact for individuals registering for disaster assistance. • Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview. • Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance. • Escalate dissatisfied callers to proper channels. • Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

🎯 Requirements

• High School Diploma or equivalent required • Must be a U.S. Citizen • Bilingual (English and Spanish) • Must have at least 6 months of customer service-related experience • Basic knowledge Microsoft Office Suite • Must have high-speed internet connection.

🏖️ Benefits

• Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.