Call Center Pharmacy Technician

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Field inbound calls for refill requests • Investigate the status of refills and fulfill medication renewal requests • Make outbound calls to pharmacies on behalf of the patient when needed • Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound • Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills • Utilize electronic medical record platform to send requests and updates to field care teams • Document clear and precise information into applicable electronic platforms • Capture and document all patient requests prior to ending the call • Monitor the CareReq queue to ensure the completion of any open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns • Execute prescription requests according to up-to-date process standards and policies • Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected • Meet and exceed departmental metrics; stay informed of changes and updates to department metrics

🎯 Requirements

• Minimum 1 year of retail pharmacy experience required • Active Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred, medical Spanish a plus • Strong working knowledge of MS Office and Google Suite preferred • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-quality customer service • Deliver confident and professional service to Oak Street Health patients and internal partners • US work authorization

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility