Customer Contact Center Representative

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💸 Finance

Finance • Insurance • Retirement

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a) • Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. • Communicates effectively and confidently with all clients to make their financial lives better. • Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments. • Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals • Strive for first call resolution and take true ownership of customer needs and issues. • See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. • Amazing team-player attitude with a commitment to excellent attendance and quality work.

🎯 Requirements

• College Degree and 1+ year of customer service experience • Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience • Experience in the Financial Service industry is a bonus but not required • Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred • Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment • Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST • Bi-Lingual opportunities, with a $3,000 pay differential.

🏖️ Benefits

• Health, dental, vision and life insurance • Retirement savings- 401(k) Matching and Pension Plan • Paid Training, and Full Benefits with no waiting period; Monday – Friday Only • Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off • Referral bonuses, Performance Incentives • Employee-Led Councils (ELCs)