Call Center Patient Advocate – Patient Intake, Admissions

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🏄 California, Florida, +9 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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PRM

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1997

🏠 Real Estate

🤝 B2B

🏢 Enterprise

Real Estate • B2B • Enterprise

PRM is Arizona’s premier homeowner and condominium association management company, serving communities for over 30 years. We specialize in providing comprehensive property management services that enhance the quality of life for residents. Our dedicated team works closely with community boards to manage various needs, ensuring safety, integrity, and a thriving community environment. Our mission is to deliver exceptional service tailored to the unique priorities of each association we serve, promoting strong relationships and commitment to community values.

📋 Description

• Serve as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. • Educate patients on chronic pelvic pain conditions and PRM’s treatment approach. • Actively listen to patient concerns and provide clear, supportive guidance. • Ensure every patient interaction reflects PRM’s standards of excellence and care. • Handle inbound and outbound calls, texts, and emails from new and existing patient leads. • Qualify patients based on clinical appropriateness and readiness for consultation. • Address hesitations and objections using a patient-centered, educational approach. • Accurately document and navigate all patient interactions in CRM/EHR systems. • Track lead status, outcomes, and follow-up activity. • Maintain compliance with HIPAA and PRM policies.

🎯 Requirements

• 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service. • Strong verbal communication and active listening skills. • Ability to guide conversations toward next steps while maintaining a patient-first mindset. • Proficiency with CRM, EHR, and softphone systems. • High attention to detail and strong organizational skills. • Self-motivated, ability to work remotely. • Experience in specialty healthcare, medical intake, or patient coordination (preferred). • Background in women’s health, pain management, or specialty clinics (preferred). • Familiarity with medical terminology (preferred). • Experience in goal-oriented or performance-driven environments (preferred).

🏖️ Benefits

• Fully Remote • N/A