Senior Medical Information Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 16%

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Handle complex medical information enquiries in English • Provide accurate responses to healthcare professionals, patients, and internal stakeholders • Support translation activities and medical information call handling • Handle a wide range of enquiries according to business needs • Document and report adverse events, product quality complaints, pregnancies, and special situations • Track enquiries accurately in the medical information database • Perform follow-up activities when required • Support development of FAQs, standard response letters, and literature-based responses • Act as a Medical Information Project Lead when required • Prepare client reports and facilitate client meetings • Participate in 24/7 medical information support services when required • Contribute to process improvement, inspection and audit readiness, and project tracking • Support Medical Information Operations while maintaining quality and regulatory compliance

🎯 Requirements

• Life science / biomedical background • Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing • Prior experience in Medical Information or Pharmacovigilance • Prior experience in a call-centre environment • Advanced English skills, both verbal and written • Customer service or call centre experience preferred • Comfortable receiving enquiries by phone • Comfortable working US working hours/shifts • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization, and multitasking skills • Good attention to detail • Ability to comply with SOPs, regulations, and quality standards

🏖️ Benefits

• Remote work option • Flexible working environment • Growth and professional development opportunities • Collaborative and supportive team culture • Belonging and inclusive workplace • Opportunity to participate in 24/7 medical information support services • Opportunity to work with global teams across Europe, North America, South America, Asia and Australia