Senior Care Support Associate

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona, District of Columbia, +25 more states – Remote

🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $55k - $65k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Maven Clinic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Maven Clinic is a pioneering telehealth provider dedicated to women's and family health. The company offers comprehensive support through various life stages, such as fertility, maternity, parenting, and menopause. Maven Clinic combines clinical expertise with an intuitive virtual care model to deliver improved health outcomes and lower costs for families around the world. With a focus on personalized care, it connects members to on-demand specialists to address their clinical, emotional, and financial needs seamlessly.

📋 Description

• Serve as the first point of contact for members and providers through messaging, phone, and live chat • Support enrollment, clinic and pharmacy coordination, and provider appointment booking • Apply product, partnership, and benefits knowledge to resolve nuanced care needs and member escalations • Handle verification calls, Maven partnership inquiries, and clinic support questions • Support quality assurance processes, identify improvement opportunities, and surface trends to managers and team leads • Identify and triage bugs with operations and product teams, documenting technical issues • Participate in service recovery and Voice of the Customer feedback loops • Mentor and support junior associates through knowledge sharing and collaborative problem-solving

🎯 Requirements

• 2+ years of experience in high-volume customer service settings • Experience providing support via phone, live chat, and messaging • Experience in the healthtech, fertility benefits, or insurance space • Strong written and verbal communication skills with a high degree of empathy • Strong organizational skills and attention to detail • Ability to independently manage multiple workstreams • Comfortable adapting to shifting priorities in a fast-paced, remote environment • Active work authorization in the US • Experience supporting specialty medications, chronic condition programs, or pharmacy coordination preferred, not required • Experience with QA processes or reviewing support interactions for quality preferred, not required • Experience working with Zendesk, Slack, and Google Workspace preferred, not required • Comfort learning and using AI-assisted tools preferred, not required • Experience working in a tiered support or escalation-focused environment preferred, not required

🏖️ Benefits

• Equity • Employer-covered health, dental, and insurance plan options • Access to Maven’s platform and specialists, including mental health, reproductive health, family planning, and pediatrics care • Wellness partnerships • Hybrid work, in-office meals, and work-together days • 16 weeks 100% paid parental leave • New parent stipend for employees with 1+ year of service • Annual professional development stipend • Personal career coach through Maven for Mavens • 401(k) matching for US-based employees, with immediate vesting