Senior Medical Information Associate

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders • Support translation activities and medical information call handling • Manage a wide range of enquiries based on business needs • Document and report adverse events, product quality complaints, pregnancies, and special situations according to regulatory requirements and company procedures • Track enquiries in the medical information database and perform follow-up activities when required • Support development of FAQs, standard response letters, and literature-based responses for complex enquiries • Act as a Medical Information Project Lead when required • Prepare client reports and facilitate client meetings • Participate in 24/7 medical information support services when required • Contribute to process improvement, inspection and audit readiness, project tracking, and ongoing Medical Information Operations support • Maintain high-quality standards and compliance with SOPs and regulations

🎯 Requirements

• Life science / biomedical background • Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing • Prior experience in Medical Information or Pharmacovigilance • Prior experience in a call-center environment • Advanced English skills, both verbal and written • Customer service or call centre experience preferred • Comfortable receiving enquiries by phone • Comfortable working US working hours/shifts • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization, and multitasking skills • Good attention to detail

🏖️ Benefits

• Flexible remote work arrangements • Opportunity to work with a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting • Growth and development opportunities • Diverse and inclusive workplace • Global work environment • Opportunity to contribute to patient safety and bring safe and effective pharmaceutical treatment to patients around the world