Client Services Representative

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Easterseals Northern California

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201 - 500 employees

For more than 90 years, Easterseals Northern California has provided services to people with disabilities and their families to help them achieve their goals. We’re creating a more equitable world so people with intellectual and developmental disabilities can choose their path. We do this by reimagining how care and support can be better connected to fill gaps in human services across an individual’s lifespan.

📋 Description

• Answering inbound phone calls • Responding to e-mail correspondence • Providing information about services and processes • Triage client calls and make decisions regarding client needs • Schedule appointments adhering to funder guidelines and state regulations • De-escalate situations and provide service recovery • Document all customer contact accurately • Provide notification to Clinical Case Manager and/or other departments regarding inquiries requiring follow up • Verify protected health information and authorization for services • Participate in activities supporting coordination of client referrals and assessments

🎯 Requirements

• 2+ years of experience in customer service call/contact center • Associate degree preferred • Health care industry experience preferred • Proficient in Microsoft Office (Outlook, Word, Excel, etc.) • Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population • Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy

🏖️ Benefits

• individual development programs • great team support • opportunities for career advancement