Customer Solutions Designer – State and Regional Applications

Job not on LinkedIn

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Learn customer workflows by working with state and regional offices, training coordinators, agencies, and practitioners • Translate statutes, rules, and state-specific requirements into configurable workflows and business rules • Write requirements, acceptance criteria, and test scenarios for Engineering • Design and configure features for practitioner credentialing, agency licensing, vehicle permitting, and education program oversight • Design data aggregation and reporting tools for regional repositories • Work daily with Product and Engineering partners while owning requirements and customer acceptance • Define data strategy, including data needs, structures, outcome measurement, and report presentation • Guide legacy-system data migrations from mapping through cleanup and validation • Ensure customer acceptance meets standards for accuracy, reliability, and data protection • Build reusable playbooks, ticket templates, test scenarios, configuration patterns, and data models • Set priorities with Strategic Accounts for customer success and new business, including prospect and proposal support • Log time in real time by customer and type of work • Meet success measures for first-pass requirements, defect resolution, go-lives, migrations, customer satisfaction, reusable playbooks, and complete time tracking

🎯 Requirements

• Three or more years in EMS, public safety, healthcare, or government licensing, with firsthand knowledge of regulatory and credentialing work • Working knowledge of NEMSIS and how state and regional EMS offices use it • Strong command of data modeling, data quality, and reporting • Record of writing clear requirements and acceptance criteria for engineering teams • Ability to translate regulatory language into business rules and test scenarios • Clear writing and speaking with state officials, engineers, and executives • Nice to have: background as an EMS clinician, firefighter, or healthcare professional • Nice to have: product management experience or training • Nice to have: SQL skills • Nice to have: experience migrating data from legacy government systems

🏖️ Benefits

• Quarterly development plan set with the leader • Professional growth through increased scope and impact • Opportunities to advance into senior or principal solutions design, product management, or Strategic Accounts leadership

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