Senior Manager, Insurance Customer Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🔒 Insurance

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ethos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

📋 Description

• Drive continuous improvement across insurance operations using data and customer insights • Lead operational reviews, audit preparedness, and quality initiatives • Build and optimize dashboards, tracking tools, and controls • Integrate stakeholder feedback into process enhancements and issue-resolution frameworks • Partner with CX, Engineering, Product, Compliance, and carrier partners • Triage product bugs, identify root causes, and align technical remediations with operational workflows • Define operational feature goals, shape roadmap priorities, and validate launches through QA, testing, and rollout planning • Log, prioritize, and oversee operational incidents, including mitigation plans and long-term fixes • Manage and mentor operations specialists and supervisors • Provide strategic oversight for issue detection, process design, and regulatory alignment initiatives • Lead knowledge sharing, documentation updates, and internal enablement • Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes • Collaborate with legal, compliance, and carrier relations to maintain audit readiness • Own reports and dashboards presenting operational performance and audit readiness to senior leadership and external stakeholders

🎯 Requirements

• 5+ years in insurance operations or CX • At least 2+ years in a leadership role driving complex initiatives in regulated industries • Demonstrated cross-functional collaboration with product, engineering, compliance, and customer support teams • Deep understanding of life insurance operations, including policy administration, QA, and regulatory compliance • Analytical fluency and ability to drive data-informed decisions and present insights to senior stakeholders • Experience with SQL, Tableau, or similar tools is a plus • Hands-on experience with Jira, Salesforce, admin portals, and QA systems • Strong project management, communication, and organizational skills • Ability to lead initiatives from discovery through execution • Proven ability to lead teams through ambiguity and drive alignment across business functions • Bachelor's degree in business, operations, risk management, or a related field • Advanced degree is a plus

🏖️ Benefits

• Base salary of $110,000-$130,000 • US benefits; further details provided on Ethos careers page • Equal opportunity workplace • Diverse, inclusive, and authentic workplace commitment