Veterinary Call Center Operator

🕒 6 days ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Ethos Veterinary Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

To see our current job openings go to: www.ethosvet.com/careersHistoryEthos Veterinary Health is the result of the merger of four specialty hospital groups that have worked closely together over the past eight years: IVG Hospitals in New England, Premier Veterinary Group in Chicago, Wheat Ridge Animal Hospital in Denver and Veterinary Specialty Hospital of San Diego. In April 2016, we were pleased to welcome Peak Veterinary Referral Center to our network.Our MissionWe provide unsurpassed veterinary health care for patients and their human companions.Our VisionWe will create a unique and impactful science-focused animal health company with an emphasis on collaboration, evidence-based decision making, a commitment to the veterinary ethos, and cultivation of passion for what we do, which will revolutionize the veterinary industry.Protect Yourself From Fraud: Ethos Veterinary Health will never ask for personal banking or social security information. Be cautious of the information you share with others. Reach out to [email protected] if something doesn't seem right or if you'd like to verify credibility.

📋 Description

• Answer multiple line phone system • Transfer calls quickly and accurately • Assist in emergency situations by expediting calls to triage staff members • Knowledge of extension numbers to reach employees throughout the network • Utilize voice mail and paging system • Assist clients with direction to network hospitals • Troubleshoot problem calls • Understand the appointment scheduler program for exams and procedures • Answer general veterinary information questions regarding the hospitals • Inform and assist clients on navigating and using our website

🎯 Requirements

• High school diploma or equivalent. • At least ONE YEAR of successful Call Center or Medical facility experience preferred • At least ONE YEAR of successful Hospitality Industry experience preferred • Excellent communication skills. • Experience with a call volume of 80+ calls per day preferred • Ability to multi-task. • Must be computer literate; basic computer skills with ability to navigate new software. • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

🏖️ Benefits

• Medical, Dental, and Vision • 401(k) • Employee Assistance Program (EAP) • Paid Time Off: Sick Days • Vacation Days • Bereavement Leave • Disability & Life Insurance • Employee Pet Discount