Call Center Representative – Roadside Assistance

Job not on LinkedIn

🕒 August 4

🐎 Kentucky, Pennsylvania, +2 more states – Remote

🐎 Kentucky – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Serve as the first point of contact for members facing distress on the roads • Field incoming calls for emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services • Understand members’ distress, ensure their immediate safety, and accurately document details • Maintain a compassionate and composed demeanor during high-intensity calls • Relay critical information to internal and external teams to expedite dispatching • Collaborate with the team to support smooth Emergency Roadside Service operations • Work in a structured environment with measured performance goals focused on member satisfaction • Complete comprehensive training to deliver roadside assistance service

🎯 Requirements

• Prior customer service experience • Call Center experience is preferred • Bilingual skills, especially in Spanish, are a plus • Ability to provide excellent customer service and thrive in a high-volume call environment • Excellent verbal and written communication skills • Empathy and a strong desire to help those in distress • Advanced computer and multitasking skills, including the ability to talk and type simultaneously and navigate multiple systems and screens • Comprehensive understanding of maps, GPS systems, and traffic safety rules • Proficiency in Microsoft Teams and Outlook • High School diploma, GED or equivalent • Dedicated, quiet workspace without interruptions • Ability to connect directly to ISP via Ethernet; no DSL, satellite, or hotspots • Minimum internet speed of 25 Mbps download and 5 Mbps upload • Ability to uphold productivity and confidentiality in a remote setting • Regular attendance in virtual team meetings and training sessions • Availability during standard business hours and flexibility for possible shift adjustments

🏖️ Benefits

• Scheduled pay increase after 6 months • Weekend shift differential of 10% • Additional $1.00/hour for English/Spanish fluency • Tenure-based scheduled pay increases up to $2.25 between 6–18 months • Monthly incentive program after 6 months tied to performance and tenure • Advancement opportunities • Company-provided computer • Partial internet reimbursement • Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)