Associate Support Analyst

🔥 1 minute ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Euna Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Euna Solutions is a provider of best-in-class SaaS solutions designed for the public sector, offering technology that is secure, intuitive, and designed for success. They specialize in budgeting, procurement, grants, payments, and special education solutions tailored for public sector agencies. Euna Solutions is trusted by over 3,400 public sector agencies across North America, serving various sectors, including government, healthcare, utilities, nonprofit, education, and transportation. Their tools are aimed at enhancing transparency, efficiency, and compliance in administrative procedures and processes.

📋 Description

• Own the full support experience for customer inquiries via phone, video, email, and chat • Troubleshoot and diagnose software issues using established workflows and escalation procedures • Build working proficiency in one of Euna Solutions' core products • Document customer interactions, issues, and resolutions in Zendesk • Contribute to knowledge base articles, FAQs, and support documentation • Collaborate with peers and senior analysts to improve troubleshooting and technical skills • Support coverage during holidays, after-hours incidents, and outages • Maintain at least a 94% CSAT score and contribute toward the 96%+ team target • Resolve issues within established SLA timelines and escalate appropriately • Demonstrate growth in product knowledge and troubleshooting independence within the first 3 months

🎯 Requirements

• Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count • Customer-first mentality • Strong written and verbal communication skills • Ability to explain technical concepts in plain language • Comfort working in a ticketing system or CRM environment • Familiarity with web browsers, connectivity, and general software navigation • Experience with Zendesk, SaaS products, software troubleshooting, or public sector/government-facing organizations are nice-to-have qualifications

🏖️ Benefits

• Remote work in the USA • Eunafier Days: two extra days per year attached to long weekends • Up to eight hours of paid philanthropy time per year • Professional development investment through budget, mentorship, and career opportunities • Accessible and comfortable interview process with accommodations available • AI tools encouraged to enhance creativity, efficiency, and decision-making

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